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Customer Care
  A.Complaints/Fault Booking

Fault Control section has been entrusted with the job of coordinating between different field units with the aim of restoring the faulty circuits/ systems in the shortest possible time. The process involves analyzing and sectionalizing the faults and pursuing with the concerned stations. Fault Control centers handle complaints received from departmental as well as other users of leased (long distance) circuits. For speedy pursuance of fault & restoration, end users of long distance leased circuits may book complaints with F/C units mentioned below and if F/C personnel is not available, complaints may be lodged in respective maintenance divisions as the case may be :-

Station Name Contact Person Phone No Fax No Mobile No
Kolkata DE/ FC 033-2230-5826 22103544 09432000301
  Sr. SDE/ FC 033-2242-6654     
  FC System 033-2230 6416/9054     
Patna DE/ FC 0612-2225058 2225043 09431000456
Cuttack SDE/ FC 0671-2610151 2618351 09437068819
Guwahati DE/ FC 0361-2540319 2540319 09435000667
Shillong SDE/ FC 0364-2224343 2222733 09436706512
Ranchi SDE/ FC 0651-0018177    
  B. Customer Service Center

  • Dataone Broadband 1800-424-1600
  • PSTN Call Center 1500 (in select states)
  • Sancharnet Help Desk 1957
  • CellOne all India Help 1800 180 1503 or 1503
  • MLLN CCT & MPLS VPN Leased CCT. 1800-425-1957

  C. Feasibility (Provisioning of circuit slots)

Requisition for hiring of any slot of BSNL long distance network pertaining to Eastern Zone should be made through respective territorial circle which deals with all commercial aspects. On valid requisition only, the feasibility and allocations are issued by ETR for commissioning of the new circuits/slot of specified capacity/bit rates.

  D. Email Your Complaints
CGM Desk

  ETR is responsible for maintenance of Long Distance network consisting of Optical Fibre, Microwave and Satellite systems in the whole Eastern and North Eastern Region including Andaman and Nicobar Isl

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