Fault Control section has been entrusted with the job of coordinating between different field units with the aim of restoring the faulty circuits/ systems in the shortest possible time. The process involves analyzing and sectionalizing the faults and pursuing with the concerned stations. Fault Control centers handle complaints received from departmental as well as other users of leased (long distance) circuits. For speedy pursuance of fault & restoration, end users of long distance leased circuits may book complaints with F/C units mentioned below and if F/C personnel is not available, complaints may be lodged in respective maintenance divisions as the case may be :-

• Dataone Broadband 1800-424-1600
• PSTN Call Center 1500 (in select states)
• Sancharnet Help Desk 1957
• CellOne all India Help 1800 180 1503 or 1503
• MLLN CCT & MPLS VPN Leased CCT. 1800-425-1957

Requisition for hiring of any slot of BSNL long distance network pertaining to Eastern Zone should be made through respective territorial circle which deals with all commercial aspects. On valid requisition only, the feasibility and allocations are issued by ETR for commissioning of the new circuits/slot of specified capacity/bit rates.